A VoIP service is a telecommunication system that operates entirely through the internet. While a traditional system requires each employee to have a landline to make and receive calls, this system connects to the business's computer network and uses software that allows calls to take place over the internet. The technology works by converting the soundwaves of the user's voice to a digital signal that a computer can read and transmit.
These phone systems are easy to scale up or down depending on your company's changing needs. As long as users can connect to the internet, they only need to have phones in the office, which makes the service less expensive. Additionally, team members can connect to the system remotely from a tablet, cell phone, or computer, allowing them to take calls and attend video conferences regardless of their physical locations.
A business can install a VoIP system much faster than other telecommunication options. All you have to do is download the associated software to the business's computers and register an account for each employee. This allows them to login to the service and begin making calls, tracking leads, and communicating with customers. If you currently use Wi-Fi, you can hardwire the workstations directly to the routers for added reliability.
To accommodate a VoIP system, your business—or, if your team works remotely, your employees' homes—needs a stable internet connection. Generally, a standard phone call demands at least 500 kilobits per second (kbps) download and upload speed for maximum reliability. If multiple employees will use the service simultaneously, multiply this by the number of lines that might be on a call at any one time.
When your workers are not in the same physical office, effective communication ensures they are working together efficiently. VoIP services allow everyone to place one-on-one calls, participate in group meetings, and schedule video conferencing sessions through an internet-based telecommunication system. This system isn't tied to a landline, so your employees can access it from anywhere as long as they have an internet connection. This ensures everyone is informed about changes and prepared for
The office is a busy place, with phones constantly ringing and a stream of customers, coworkers, and vendors traveling through the building. However, when you have remote workers, they can avoid these distractions and focus on their work, improving their productivity and workflow.
Establishing a VoIP service creates a remote workspace that is free of even more disruptions. For example, employees can set their phones to "do not disturb," which automatically sends calls to their voicemail, letting
All of your workers' internet-connected devices can access a VoIP service. This means they don't have to stay close to a landline phone when they need to make or receive a call or attend an important virtual meeting. Cell phones, tablets, laptops, and desktop computers can all have VoIP access, giving workers mobility and flexibility without sacrificing business communications.